Air Austral

Air Austral is a French airline headquartered at Roland Garros Airport on Réunion Island in the Indian Ocean. The airline operates flights connecting Réunion with metropolitan France, South Africa, India, and Thailand.

The airline employs approximately 900 staff members and has a fleet size of 11 aircraft.

Air Austral maintains codeshare partnerships with airlines such as Air Madagascar, Air India, and Kenya Airways.

Cabin Classes

Air Austral offers the following travel classes:

• Economy Class – Split into:
  
  • Economy Premium (Comfort options)
    
  • Standard Economy (Loisirs options)
• Business Class – Known for premium comfort and added perks.
  

Air Austral Refund & Cancellation Policy by Fare Type

Economy Class (Loisirs Fares)

• Loisirs Gadiamb
  
  • Non-refundable.
    
  • Refunds only for unused taxes and airport fees.
    
  • No-show results in automatic cancellation of remaining segments. 
• Loisirs Promo
  
  • Non-refundable and non-changeable.
    
  • If marked as a no-show, return flights are canceled automatically. 
• Loisirs Malin
  
  • Refundable only within 24 hours of purchase.
    
  • No refunds after no-show. 
• Loisirs Basic
  
  • Refundable before scheduled departure with a $200 cancellation fee per passenger.
    
  • No refunds after no-show. 
• Loisirs Flexi
  
  • Refundable before departure with a $250 cancellation fee.
    
  • No refund after no-show. 
• Loisirs Flexi Plus
  
  • Fully refundable before departure with no cancellation fee on all domestic and international routes.

Premium Economy Class (Comfort Fares)

• Comfort Smart
  
  • Refundable before departure with a $250 cancellation fee.
    
  • No refund after departure.
    
• Comfort
  
  • Non-refundable before or after departure.
    

Business Class

• Austral Promo
  
  • Non-refundable under all conditions.
    
• Austral Découverte
  
  • Non-refundable.
    
  • No-show results in cancellation of return flights.
    
• Austral Smart
  
  • Refundable before departure with a $450 cancellation fee.
    
  • No refund after no-show.
    
• Austral (Standard Business)
  
  • Fully refundable before the first flight departure.
    
  • Refunds allowed even after no-show with no cancellation charges.